New accounts get 30 days of full access at no cost. No payment method is collected when you sign up, so there is nothing to cancel and nothing to be charged if you decide NutriHearth is not for you.
When your trial ends, you keep access to the free tier. Features that require Premium — saving and sharing plans, and generating menus beyond the free daily limit — will prompt you to subscribe.
| Plan | Price | Billing |
|---|---|---|
| NutriHearth Basic | $5.00 USD | Monthly, recurring, until cancelled |
| NutriHearth Plus | $10.00 USD | Monthly, recurring, until cancelled |
Your subscription renews automatically each month on the date of your first payment, at the price disclosed at checkout, unless the price is changed with the advance notice and any consent required by applicable law. Payment is charged to the card you provided at checkout.
Each payment covers the upcoming month of access. Payments are not refundable for periods already started — see section 4.
Cancellation takes effect immediately and can be done entirely by you:
When you cancel, automatic renewal is turned off immediately. Your Premium access remains active until the end of your current paid billing period. You will not be charged for a subsequent renewal, and no cancellation fee applies. After the period ends, your account reverts to the free tier.
Cancelling does not generate a refund for the current period, because you keep access for that period.
Subscription fees are non-refundable once a paid billing period has begun, except where required by applicable law or expressly provided in this policy.
Refunds are not provided for inactivity, infrequent use, failure to log in, unused subscription time, or failure to cancel before a scheduled renewal. Your subscription purchases access to Premium features for the billing period. It is not a purchase of a number of uses, and it is not conditional on how often you sign in.
You may cancel your subscription at any time. Cancellation stops future renewals, and your Premium access remains available until the end of the current paid billing period.
Service outages caused by NutriHearth are evaluated separately from customer inactivity. Any refund for a qualifying service failure will be determined in accordance with applicable law and this policy.
Nothing in this policy limits your rights under applicable consumer protection laws. In the following situations we will issue a refund:
| Situation | What we do |
|---|---|
| You were charged after your cancellation took effect | Full refund of that charge |
| You were charged twice for the same billing period | Full refund of the duplicate charge |
| An incorrect amount was charged (wrong plan or wrong price) | Refund of the difference, or of the charge if fully incorrect |
| NutriHearth suffered a service failure attributable to us that prevented access to paid Premium features | We will review the affected period and, where warranted under applicable law and this policy, issue an appropriate refund or credit |
To report any of the above, email support@nutrihearth.com with your account email and the date of the charge.
If you believe a charge was unauthorised, contact us promptly at support@nutrihearth.com. We will investigate and issue a refund when appropriate.
You may also contact your card issuer to report an unauthorised transaction. Nothing in this policy limits your rights to dispute a charge with your card issuer, and you do not need our permission or prior approval to do so.
If a recurring payment fails — an expired card, insufficient funds, or a bank block — we will email you and ask you to update your payment method. Premium features pause while the payment is outstanding. Updating your card restores access immediately. We do not charge late fees and we do not send unpaid balances to collections.
If we change the subscription price, we will email you at least 30 days in advance. The new price applies from your next renewal after that notice, together with any consent required by applicable law. If you do not agree, you may cancel before the change takes effect and you will not be charged the new price.
Charges from NutriHearth appear on your card or bank statement as:
NUTRIHEARTH
If you see a charge with this description and do not recognise it, we encourage you to contact us at support@nutrihearth.com — we usually resolve these the same day. You are always free to contact your card issuer as well; see section 5.
All billing, cancellation and refund questions:
📧 Email: support@nutrihearth.com
We respond within 2 business days. For account or privacy questions, see our Privacy & Safety Statement. For general product information, see About NutriHearth.
NutriHearth — Nutrition support for family caregivers. Because those who once held our hand — now deserve ours.